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Comments

  • T***G from Botswana, Aug 6, 2024

    Delivery was fast, product quality outstanding. Customer service was responsive and helpful. Welch exceeded my expectation. I'll recommend him to the whole world.

  • S**I from Morocco, Mar 21, 2024

    I received the devices and they were of great quality and shipping was on time. Thank you

  • D***g from USA, May 7, 2024

    Quick quote and high quality product.

  • C***H from Brazil, Aug 29, 2023

    I highly recommend this company, the sales person helped me to choose the right product and shipped it quite fast !

  • J***n from Philippines, Aug 2, 2022

    Very satisfied. The salesperson was very attentive to my needs and she replies fast. I could feel that she really was taking care of their customers. As for the product I am satisfied and the shipment was good and fast as well. Thank you!

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FAQs

Does your store have an MOQ (Minimum Order Quantity)?

Yes, we do. Please contact us before placing an order.

Where will my order be shipped from?

All orders are shipped from our warehouse in China.

Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping costs and delivery times will vary depending on your location.

Do I need to handle customs clearance myself?

It depends on the price terms. If the order is based on FOB/CNF terms, you will need to handle customs clearance yourself. However, if it is under DDP terms, the product will be delivered to you without the need for customs clearance on your part. Please contact us before placing your order for more details.

Is the price listed in the store an FOB price?

Yes, all the prices we quote are FOB, unless specifically mentioned otherwise.

How long will it take to receive my order?

Orders are typically processed within 1-2 business days. Shipping times vary depending on your location.

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods available at checkout.

How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your order through the carrier’s website.

What is your return policy?

We accept returns within 30 days of purchase. Items must be unused and in their original packaging. Please contact our support team to initiate a return.

Can I cancel or change my order after it's been placed?

If you need to cancel or change your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but once an order has been processed, we may not be able to make changes.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately with your order number and a photo of the item. We’ll arrange a replacement or refund as soon as possible.

Do you offer discounts for bulk orders?

Yes, we offer discounts for bulk orders. Please contact us for more details if you're interested in placing a large order.

How do I contact customer service?

You can reach our customer service team via email at inquiry@welchmat.com, or by using the contact form on our website, or contact us through Live Chat. We aim to respond within 24 hours.

I noticed that many of your products are out of stock in the store. How can I purchase these items?

Out of stock items do not necessarily mean that we don't have them available. Please contact us before placing your order to check the availability.